Frequently Asked Questions (FAQ)
1. What is Marine Online Warehouse?
Marine Online Warehouse is a leading provider of high-quality marine equipment and accessories. We offer a wide range of products for boating, fishing, and marine leisure activities.
2. Are your products genuine and high quality?
Yes, we source products directly from reputable manufacturers and suppliers known for their quality and reliability. We ensure that all products meet industry standards and undergo thorough quality checks before being made available to customers.
3. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment gateways such as PayPal for added convenience and security. We also offer ACH payments to our customers upon request.
4. How long does shipping take?
Shipping times vary depending on the product's availability, destination, and shipping method selected. Typically, orders are processed and shipped within 1-2 business days, with delivery times ranging from 1-7 business days. Some products may have a lead time and will delay delivery times.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 30 days of delivery for a return or full refund. Please refer to our Returns & Refund policy for more details.
6. Can I track my order?
Yes, we provide order tracking information for all shipped orders. Once your order is processed and shipped, you will receive a tracking number via email or SMS, allowing you to track the status and delivery of your package.
7. How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns. You can reach us via email or phone at support@marineonlinewarehouse.com & (415) 799-3038 or through our Contact Us page on the website. We strive to respond promptly to all inquiries within 24 hours.
8. Do you offer discounts with bulk purchasing options?
Yes, we offer discount pricing and bulk purchasing options for businesses or customers looking to buy in larger quantities. Please contact our sales team at sales@marineonlinewarehouse.com for more information and pricing details.
9. What products do you recommend for first-time boat owners?
For first-time boat owners, we recommend essential equipment such as life jackets, navigational aids, safety gear, and maintenance supplies. Our expert team can provide personalized recommendations based on your specific needs and preferences.
